Frequently asked questions
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Orders
If your order has been successfully placed, you will see a message with a summary of the data related to your online purchase. In the following hours, you will receive an email confirming the processing of your order. If you made your online purchase as a registered user, you can also access your personal area and check the status of all your orders.
Yes. If you placed the order online as a registered user, log in to your private area and click on "My Orders" to check the order you want to track. - If the order is "in progress," it means we are preparing the shipment. The preparation time for Standard shipping is approximately 2-3 business days. - If the order is "shipped," click on the tracking number. You will be redirected to the Poste Italiane courier page where you can check the shipping status.
If you placed the order online as a non-registered user, you can check the status of your order through the following link: https://www.ovs.it/tracking. In any case, even for guest purchases, as soon as the Poste Italiane courier takes charge of your package, they will send you an email with a link to track the progress of the shipment.
No, it is not possible to cancel an order.
Click on "Consult the size chart" within the product page to view a summary of size conversion tables for various countries. We will also guide you in finding your size by providing a comparison with measurements in centimeters.
Please check if you received an email about the partial shipping of your order, showing that one of the items you ordered is not available. In that case, you will be charged only for the items that were actualliy shipped. Please also remember that if you paid with credit card or PayPal you will see the updated payment on the basis of the timing of your bank. If you did not receive any email about the partial shipping of the order, you can contact our Customer Care.
Shipping
The shipping costs and delivery times* for purchases made on OVS.it depend on the chosen delivery method.
Standard Shipping: cost €4.95, free for orders over €50. Delivery in 3-5 working days;
Click&Collect: buy online and pick up your order for free at one of the OVS stores in 5-7 working days.
Cash on Delivery: cost €7.90 for orders below €50; €2.95 for orders over €50. Delivery in 3-5 working days.
* The indicated delivery times are average and may vary during certain periods of the year or in case of a significant increase in online orders (such as Black Friday).
The Poste Italiane courier will make a new delivery attempt on the next available working day.
If your shipment is in storage and you wish a new delivery attempt, you can contact our Customer Care and provide a correct or an alternative shipping address. Please remember also to provide you order number. The Customer Care will contact the courier in order to release the shipment.
It is not possible to modify the shipping address of an order. Please contact our Customer Care, providing the order number and the correct shipping address. We will contact the courier and verify if it is possible to deliver your order to the new address you provided.
Some OVS stores are enabled for the delivery of online orders. To receive an order in-store, select the "Click&Collect" option during checkout and check if your preferred OVS store offers this service. When your order arrives at the store, you will be notified via email. To pick up your order, remember to bring the shipment confirmation email with you to the store.
On OVS.IT, you can buy online and pick up your order for free at one of the participating OVS stores. Your purchases will be delivered within 5-7 working days.
No, shipments for purchases made on OVS.it are only available within Italy. For deliveries to other European countries, please visit our international website https://www.ovsfashion.com.
Returns and Refunds
- Return with courier - always free of charge
- Return in store - always free of charge
Remember that you have 30 days to return your order, starting from the day of delivery.
After starting the online procedure:
After activating the online procedure:
Please remember that in the OVS Kids stores it is possible to return only items of the kids collection.
No, it is not possible to exchange a product purchased on the OVS.it website. However, you can return your purchase by activating the return procedure and receive a refund of the payment made for the purchase, with no additional cost.
No, it is not possible to return underwear and perfumery items. You can return them only if their package is undamaged and sealed.
You have up to 30 days from the receipt of the package to request a return for your online order.
The return label can be found inside the box containing your order.
You can download the return label directly from the Orders section, after completing the online return request. Just click on "Download return label" and the return label will be sent to your email. It is not necessary to log in.
1.For orders paid with credit card the refund will be issued on the credit card used when placing the order. The refund will be visible within 5-10 working days after you receive the email that confirms that your refund was accepted
2.For orders paid on delivery (Cash on Delivery), the refund will be made by bank transfer.
To receive the refund for Cash on Delivery orders, you will need to proceed with the return request by accessing your reserved area on our website, or, in the case of a guest order, registering your return in the dedicated area for non-registered users: https://www.ovs.it/tracking. At the end of the procedure, you will be asked to enter your bank details for the refund. The refund will be visible within 10 business days from the acceptance of the return.
3.For orders with mixed payment methods (OVS Gift Card + credit card or PayPal), the refund will be made with an OVS Gift Card up to the original value of the used Gift Card. If the remaining refund amount exceeds the Gift Card value, it will be refunded to the credit card or PayPal.
The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.
If your purchase was made using a coupon/discount code, the amount of the discount will not be refunded. The refund will only be related to the difference between the value of the purchase made and the value of the discount you had received.
For Cash on Delivery orders, before going to the store, you will need to proceed with the return request by accessing your reserved area on our website, or, in the case of a guest order, registering your return in the dedicated area for non-registered users: https://www.ovs.it/tracking. At the end of the procedure, you will be asked to enter your bank details for the refund, which will be made by bank transfer for Cash on Delivery payments. Afterward, you can go to the store where the conformity of the products you wish to return and the amount actually paid, net of any discounts and promotions applied to the order, will be verified. At the end of the transaction at the cash desk, you will receive an email confirming the acceptance of your return. The refund will be visible within 10 business days from the acceptance of the return.
Payment
- Credit card (Visa, Mastercard, and American Express), free of charge
- PayPal, free of charge
- Cash On Delivery (up to €1.000); cost: €2.95
- Klarna, only for orders of €70.00 or more.
In our experience, your card may be declined for the following reasons:
- The payment details provided do not match those on the card. A simple typographical error in one of the fields can cause the transaction to be declined;
- You have not activated your security code. Some credit cards, to protect you from online fraud, require an additional security code to be entered to confirm the payment. The code is provided by your bank.
- Your card limit has been exceeded or the card has expired. Your bank can provide you with all the necessary information about your card and payment options.
The charge will be made according to the timing set by your provider.
You can request the invoice at the time of the order by filling in the appropriate fields before completing the purchase. You will receive the invoice via email.
You can use the order fulfillment confirmation email as your purchase receipt, which contains a summary of the shipped and invoiced items, your order number, payment details, and shipping address.
Yes, all prices shown are inclusive of VAT, just like in our stores.
You can review the terms and conditions for online purchases before confirming your order. You can also find the conditions on this page: https://www.ovsfashion.com/en/es/purchase-policy
Yes, on OVS.it it is possible to pay with the Reddito di Cittadinanza card, which operates on the Mastercard circuit.
Gift card
Yes, you can purchase OVS gift cards both online (on this page: https://www.ovs.it/giftcard/purchase) and in participating OVS stores.
Yes, you just need to register an account on OVS.it; after that, sign in your account, go to the "Payment Methods" section, go to "Giftcard", click on "Add" and write the code of your Giftcard: You will find your Giftcard as payment method in the check out.
No, it is not possible to buy a Giftcard using a coupon.
Yes, online the same Giftcard can be used for different purchases, also for purchases with a lower value than the value of your Giftcard. If you use the Giftcard for an order with a value that is lower than the value of the Giftcard, after placing the order you will receive an email containing the change Giftcard. In store the Giftcard can be used only for one single purchase, that must be superior to the value of the Giftcard.
No, the value of the Giftcard cannot be converted into cash.
No. In addition, OVS is free from any liability regarding improper use of the Giftcard.
Yes, but you cannot use it to buy another Giftcard.
Yes, the Giftcard can be used as a payment method also with promotions or sales, but it cannot be bought using a promotion.
Yes, on OVS.it you can use discount and coupon codes provided by OVS: If you already have a promo code, you can write it in the "Enter Promo Code" section of the Cart, and the click on "Submit"; the discount will be automatically applied on the value of the Cart.
No, these coupons cannot be used online, but they have a validity of one year and can be used in all the OVS direct stores.
OVS Friends
With OVS CARD and OVS Student CARD, you will immediately receive a special welcome gift: a €5 discount voucher to be used for a minimum subsequent purchase of €50. The voucher will be given to you directly at the checkout upon subscription, it is valid for 2 months from the date of the subsequent receipt, and cannot be combined with other discount vouchers or ongoing promotions. The voucher obtained in-store cannot be used on OVS.it, but you can use it for your next in-store purchases. Furthermore, with OVS CARD, you get a 15% or 20% discount on the week of your birthday. The discount cannot be combined with other promotions, discount vouchers, or sales.
It's simple and free. Just subscribe to OVSiD or OVS CARD in-store or online at ovs.it using the link https://www.ovs.it/ovsid. You can participate in OVS & Friends, the program that rewards every purchase and offers exclusive benefits right from the start.
OVS loyalty program offers Friends exclusive benefits and services, exclusive news, and dedicated offers. Here are some advantages of the program:
- Welcome Gift: Upon subscription, you will immediately receive a shopping voucher worth €5 for a €50 minimum purchase, valid in-store and online. The vouchers are valid within two months from the date of subscription.
- Heart Points Collection: The points program that allows you to benefit from discounts on purchases.
- Birthday Discount: On your birthday, you will receive a 15% discount for Friend 1 Heart and Friend 2 Hearts statuses, and a 20% discount for Friend 3 and 4 Hearts statuses on purchases made within 1 week from your birthday. The discount cannot be combined with other promotions, discount vouchers, or sales.
- Early Sales Access: Exclusive early access to sales for Friends.
In addition to the 10%, 20%, and 30% OVS shopping vouchers, you will have the opportunity to participate in dedicated contests and initiatives. Discover OVS Friends at the link https://ovsfriends.ovs.it/i-tuoi-regali.
Register an OVS Card or OVSiD and start collecting the Herats. You will get 1 heart each 1€ you spend, online or in store.
Collecting the Hearts allows you to reach the Friend Status "2 Hearts" (400 points), "3 Hearts" (600 points) and "4 Hearts" (1000 points).
With 400 Hearts you will get a 10% discount that can be used once online or in store;
With 600 Hearts you will get a 20% discount that can be used once online or in store;
With 1000 Hearts you will get a 30% discount that can be used once online or in store After reaching 1000 Hearts, you will receive a new 30% discount for every 1000 Hearts you collect.
All the discounts are valid until 30th October 2023
If you registered an OVSiD in store, you just need to register on ovs.it with the same email addrees you provided in store and, after logging in the website, the points for your online puchased will be charged automatically. During the Check Out you will see the discounts available for your Status and will be able to use them
If you have an OVS Card you need to register an OVSiD by registering on ovs.it and entering your OVS Card code; after logging in the website, the points for your online puchased will be charged automatically. During the Check Out you will see the discounts available for your Status and will be able to use them
No, OVS Card/OVSiD Cannot be used as a payment method.
No, OVS Card/OVSiD is strictly personal and can tehrefore be used only by the person who registered it.
The €5.00 Welcome Gift can be used in store on a purchase of at least €50.00 and has an availability of 2 months; the €5.00 E-Welcome Gift can be used online on a purchase of at least €50.00 and has an availability of 2 months
You can ask the store staff to lock the Card; after that, you can register a new Card.
Yes, you just need to provide your data and the staff will look for your card on the tablet; it is not possible to charge the points on the Card after the purchase.
The coupon you will get during the new edition of the OVS Loyalty Program will be visible and available strating fron 13th November
Account
Registering on OVS.it offers many conveniences:
- Check current orders and the history of previously placed orders;
- Initiate a return procedure and check its status;
- Manage your account and the addresses where you want to receive your purchases;
- Receive all updates on promotions, news, latest arrivals, and initiatives via newsletter (remember that you only subscribe to the newsletter by giving your consent to the Marketing policy).
Click on the "Sign In" button located at the top right of the website on a computer or in the main menu on a smartphone. Click on "Create account", fill out the form with your data, associate your OVS Card if you have one, and if you want, enter your date of birth to create your OVSiD, a single account to use online and in stores. Accept the processing of personal data and click on the "Create account" button. You will receive a summary email with your login details.
No, you can make an online purchase both as a registered user and as a guest.
Log in to your online account and click on "Personal Data". In this section, you will see the data you provided during registration and you can modify them.
Click on the "Sign In" link located at the top right of the website on a computer or in the main menu on a smartphone. Then click on "Forgot Password". By following the instructions that appear on the screen, you will activate the procedure to create a new password.
Click on the "Sign In" button located at the top right of the website on a computer or in the main menu on a smartphone. Click on "Create account" and then on the "Login with Facebook" button. You will be directed to a page where you will be asked to authorize your Facebook credentials and enter the missing data to complete the profile. Afterwards, to access the reserved areas of the site, simply click the "Login with Facebook" button.
By adding a product to the Wishlist, you can create a list of your favorite products. Every time you visit OVS.it, you can view the list, update the products, and proceed directly to the purchase of your preferred items.
In all OVS newsletters, there is a link at the bottom of the page to unsubscribe directly.
Stores
You will find all the OVS stores here: https://www.ovs.it/stores
Yes, you can. If you decide to return an item you purchased in an OVS store, you can either change the item with another one or get a return coupon of the same value. The change must be made within 30 days, in any direct OVS store. Please remember to provide the receipt. The change is not possible for perfumery and underwear items.
No, the return coupons can be used only in the direct OVS stores within 1 year from the issuing date, and cannot be splitted in different purchases.
The staff of the store can check in the store systems and will tell you in which store your size is available.
The stock of the items for any single store can be different, depending on the characteristics of the store. Moreover, in smaller OVS stores some departments could not be present
In this case you can come back to the store where you bought the item, in order to check the problem with the Store Manager or with the store staff. Please remember to provide the receipt of your purchase.
You can get all the necessary information about the OVS Franchsing network here: https://www.ovs.it/Franchising+Italia.html.
It is possible to apply to the open positions ad to forward your CV at the following page: http://lavoraconnoi.ovs.it/. If you are interested in working in an OVS store, you can also take your CV directly to the store.
This is a specific choice made by OVS in favour of the sustainability and of the climate emergency. Although we strive to use only FSC certified cellulose, the disposable shoppers still have a strong impact on the environment. By giving a price to these shoppers, we want to remind of the impact they have on our planet.
The cost varies depending on the size of the shopper: €0.10 for the small size, €0.15 for the medium size, €0.20 for the big size.
Yes, at the cash desk you can use your personal bag or, with €2.50, you can buy an OVS canvas bag that you can use any time you make a purchase in an OVS store. The canvas shoppers are available in two versions: blue color with yellow logo and neutral color with blue logo.
Customer services
Call the dedicated number 041 8520342 or visit this page to check how to contact customer service according to your needs: https://www.ovs.it/contatti.html.