Faq | OVS

Express Shipment in only 24/48 hours
Buy now, pay later
Always Free Returns

Express Shipment in only 24/48 hours

Free Standard Shipping for orders over 60€. For more information, visit the Shipping FAQ.

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Buy now, pay later

Use our installment payment mode for worry-free shopping. Choose your preferred mode during checkout.

Always Free Returns

Buy today and make without haste! You have 30 days from the day you receive your order to make the return. See the methods in the FAQ.

Pre-Sale up to -50%:Check the discount policy at your nearest OVS store.

Pre-Sale up to -50%:Check the discount policy at your nearest OVS store.

Where is my order Multiple Shipments Change Shipping Address What is “LONG DISTANCE SHIPPING” and what are the costs?

What is the returns process? Where can I find the return label? Can I exchange an item bought online?

I cannot access my account. What can I do? How can I modify my account details or request the deletion of my account? I have a problem with a coupon. What can I do?

Purchase a Gift Card How to use a Gift Card The recipient did not receive the Gift Card

What is the OVS Friends program How to join the program How to earn points

Store opening hours Exchanging items in an OVS store I can’t find my size in store, what should I do?

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