Frequently asked questions
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Promo Make-up Irresistibile: Buy 2 make-up products, the third is yours for only 1 cent. Promotion valid in participating OVS stores, in Shaka stores in Ferrara, Naples and Pavia and on OVS.IT. You pay 1 cent for the lower price make up product. The offer does not apply to Essence-branded products.
Men's Shirt Promo:Buy 2 men's shirts: get 50% off the second one. Valid in participating OVS stores and on ovs.it from 3/10 to 17/10. Offer reserved for OVS CARD holders in-store and registered users online. The 50% discount applies to the lower-priced men's shirt.
Offer not valid on items already discounted or part of another promotion. Cannot be combined with OVS Friends Program vouchers or other ongoing initiatives. The REPUBLICA brand is not included in this promotion.
Orders & Shipping
Where is my order
Multiple Shipments
Change Shipping Address
What is “LONG DISTANCE SHIPPING” and what are the costs?
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Returns
What is the returns process?
Where can I find the return label?
Can I exchange an item bought online?
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Refunds
When will i receive the refund?
What are the refund methods?
How is a refund for an item bought with a coupon processed?
How is the refund processed for an item shipped via long-distance shipping?
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Order issues
Can I modify or cancel an order?
My order cannot be tracked. What can I do?
I did not receive all the items. What can I do?
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Payments
Assistance and account
I cannot access my account. What can I do?
How can I modify my account details or request the deletion of my account?
I have a problem with a coupon. What can I do?
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Gift Card