Frequently asked questions
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Black Friday online: -20% off everything, 25% off from €90, 30% off from €120. The discount applies to your cart, net of already discounted items. Cannot be combined with OVS Friends Program discount coupons or other promotions. Does not apply to products already on promotion (Black Days). The following non-participating brands are excluded: Save the Children.
Orders & Shipping
Where is my order
Multiple Shipments
Change Shipping Address
What is “LONG DISTANCE SHIPPING” and what are the costs?
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Returns
What is the returns process?
Where can I find the return label?
Can I exchange an item bought online?
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Assistance and account
I cannot access my account. What can I do?
How can I modify my account details or request the deletion of my account?
I have a problem with a coupon. What can I do?
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Gift Card