How to request a return
For each purchase you make, you can request a return on, by entering your personal area and clicking on "My Orders". Select the order you wish to return and click on “Return”. You will be shown a page in which you can define the products you want to return and confirm the procedure. Remember that you have 30 working days to carry out this operation, starting from the date on which you received your parcel.

Following your request for a return, you will be sent an email which confirms that the procedure has been launched.

To return the goods, you must contact the courier and arrange for the parcel to be picked up. This must be packed in its original shipping packaging. Remember to apply the new label you will find inside the parcel over the existing label.

The telephone number to contact is 199.113366. Remember to specify to the operator that you wish the parcel to be picked up postage paid, stating that you already have the airwaybill and providing the pick-up address. Should the operator request it, the SDA customer code to quote is: 845534.

As soon as we receive your parcel, we will check that your return has been activated correctly via the website, that less than 30 working days have lapsed since delivery and that the goods conform to those declared. Should these be no issues, we will arrange to reimburse the amount according to the payment method used.

Products purchased as a gift can only be returned by the person who actually made the purchase. This person must enter their personal area and click on the button “My Orders".

The Items part of the limited edition collection Arts of Italy can be returned only by courier or in the participating shops.

On returns are free!

Return reimbursement procedure

The amount due for returned goods wil only be reimbursed after all the checks have been carried out on the returned order and have proved satisfactory. These checks monitor the conformity of the order and the period within which the return has been requested, which must be no longer than 30 working days from the date on which the parcel was received.

Following these checks, you will receive an email that confirms we accept your request to return goods.

The amount due will be paid back into your account if you made the purchase using PayPal, or directly to your credit card. You can view the repayment on your account or card about 4-5 working days from receipt of the email confirming our acceptance of the return. Choosing to pay cash on delivery, returns can be made through online procedure with refund by bank transfer upon receipt of goods in the warehouse or at any OVS store.The times required will vary depending on your bank.

If you have made your purchase using a discount coupon, the amount of the discount will not be reimbursed and the reimbursement will only cover the difference between the value of the purchase made and that of the discount applied.

Procedure for requesting an exchange

Goods purchased and returned online may not be exchanged, but the amount spent can be reimbursed via the same payment method used for the purchase. You can exchange the products purchased in any local store in the OVS network.

To exchange goods, go to an OVS store with a printout of the email confirming that the returns procedure has been activated and the payment receipt contained in the parcel.

In the store, the conformity of the products you intend to return will be checked, as will the amount effectively paid by you, net of discounts and promotions applied to the order in question.

Following these checks, you can exchange the products with goods of an equal or higher value to the amount spent online. In the case of goods of a higher value, you will be required to pay the difference at the checkout.

Alternatively, you may receive a voucher which can be spent in all the local stores in the OVS network but not online.